Client Review on Harvest of Tempe

Kaye Worsham

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Kaye Worsham

Negative Review

June 06, 2020

2.0 / 5.0

Reviewed on Jun 06, 2020

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Fair prices. Unacceptable customer service. Purchased a Palm CCell pen - instructions did not say to remove cartridge when charging. Contacted the store because the pen nearly caught fire the first time I charged it. It was extremely hot to the touch - and burned up a cartridge. Not to mention stunk up the house on a day we were having someone over to replace windows in the house. The visitor commented about the very strong smell of cannabis - at least 4 hours after unplugging they pen. Store manager told me to bring it in - but when I made the trip from across town - she told me that I hadn’t followed the instructions. This is after several emails back and forth concerning the matter. I did not recall reading this in the instructions but took her for her word that I must have not followed the instructions....but then before throwing the item in the trash and writing it off as a total loss....$ and time....Looked in the box - no instructions to remove cartridge before charging. Went online - several sites do NOT instruct to remove cartridge. Looked and looked - NOTHING anywhere to indicate special charging instructions and potential fire hazard. Had I left the pen unattended and charging in the home...a fire could have very easily occurred - the pen nearly burned my hand when I unplugged it. There was an underage and special needs child in our home too, on that day. This is what was most concerning about the whole situation to me. 1st - Safety Hazard!2nd - no instructions from seller re: proper usage and potential hazard3rd - no attempt by the seller to make right the problem4th - basically, told me that if I came across town - and brought the item back that they would make it right. They didn’tI have NOT returned to this dispensary for the sheer principles of lack of proper product information from employees and inside products packaging....which could have been a major safety hazard - AND being inconsiderately run around...ALONG WITH no attempt to make right the sale the potentially could have ended up a very serious situation.

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Kaye Worsham

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