Client Review on HILLSIDE MEDICAL

Lawrence Tung

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Lawrence Tung

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January 09, 2020

3.0 / 5.0

Reviewed on Jan 09, 2020

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update on 12/10/19: it was originally 4 stars and I have to deduct one more to 3 stars. I need some documents for proof of hospital admission of my Dad to the hospital. The RN in the ward said it should be the duty of the social worker. From Friday (12/6/19) to today (12/10/19), I have been told the social worker will contact me by the RN daily when I visited. I checked with the RN and they logged the requests in the computer. However, the social worker obviously drop the ball and haven't contacted me on the details. I don't even know whom to talk to since the teams use initials in the log. Now, I still need the admission document even my Dad got discharged discharged from hospital yesterday (12/9/19). It concur with my little observation that the front line RNs, therapists, doctors are Ok but the support staffs have a complacent tendency.----------------------------------------------------original on 12/3/19:I brought my Dad in for ER around 10am in the morning. The RN, Krista, is professional, calm, reasonably friendly and most importantly, didn't miss a thing at all among 3 or 4 patients on her side of ER ward. I would really like to give 5 stars for my experience but I need to deduct 1 star not because of Krista but because some other support staffs for they are not as efficient as her. E.g., My dad made a mess on the floor and the cleaning staff took two hours to show up to clean. My dad was admitted to the ward to stay longer. We waited for at least another 4 hours and nobody came to transfer him to the room even though the room was assigned already. I have to leave to bring my mom home at 7pm and he was still waiting for the room from 3pm and I don't know how much longer he has to wait.I read some other 1 star reviews too. This is the second time I bring in my Dad. Both times are not as bad as some other people described. I guess it really depends on the personal quality of each staff.

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Lawrence Tung

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Lawrence Tung

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