Client Review on HILLSIDE MEDICAL

Melinda Tea

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Melinda Tea

Negative Review

December 09, 2019

1.0 / 5.0

Reviewed on Dec 09, 2019

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A few weeks ago I went to the E.R to bring in my uncle who had issues with ringing in his ears and headaches. About 4 hours later, we were able to see a doctor and they took some scans and x-rays. Then waiting about another hour for the results to come in and the doctor me about 30 second overview. Now I understand that doctors are very busy but they didn't really tell me what to do with the papers and C.D they gave me. I was able to ask the doctor if I needed any printed results of the scans, x-rays, etc but told me that everything was on the C.D and to give to the family doctor. See as a second year high school student who's never been to e.r or anything like that, I was given basically no info. All I have given was about 1 paper with a quick overview of the diagnose and a C.D which had been told to give the family doctor. I made sure to ask one of the nurses if there was anything else that I needed to be given or to give to the family doctor but they told me nothing. So I left with my uncle and went home. Later on, when my mom took the paper and C.D to the family doctor, they told me that they needed some kind of info such as the results of the scan, test, etc. They told they couldn't read C.Ds/couldn't read the scan on the C.D and told my mom that she needed to go back to the medical center to ask for the printed scans, test, etc. Another option was to go online to follow instructions to make an account. But the thing is you can't make an account online because they need a photo copy of the patient's I.D (Which is understandable). The problem is no one told that I could make an account to see the scans, etc. until my family doctor called the AHMC. And they told my family doctor that I needed to go online and make an account which then was told to my mom and I. See, reading the instructions to make an account, it sounds like it would take up a couple weeks to get the account processed and etc but the family doctor wanted the result by the next day because of my uncle's on and off condition. So I've decided to go back to the medical center to get a hard copy of the results and hopefully someone will be able to directly to where I can get the results and not send me to 3 different places. Also, the whole process took a very long time. Maybe was busy hour or something but I remember only seeing about 2-3 other people waiting in the waiting. I got the e.r at 4pm and left at about 12am. Let's just say I pulled an all-nighter to finish homework and etc. Also most of the staff weren't too nice or helpful. One was them said I looked 10 years old which was funny but other wise I was looked over.

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Melinda Tea

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Melinda Tea

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