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Derek W

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Derek W

Negative Review

August 07, 2019

1.0 / 5.0

Reviewed on Aug 07, 2019

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I purchased a large 14" pepperoni pizza and it ended up being only 12.5". I didn't notice it until I got home, so I sent an email to Domino's customer service. They replied back saying I had to work it out with the store manager since each store is a separate franchise. I called the store and spoke to the manager, but she said I had to go back to the store in person to get a refund. I asked her why she couldn't just cancel the charge since I used a credit card, but she insisted the only way was for me to go back to the store. It didn't seem worth it to drive 15 minutes there and 15 minutes back just to get a $8 refund. I think she knew this, and I never did get my money back.

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Derek W

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Derek W

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