Client Review on Ilera Healthcare

Brigham Lynn

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Brigham Lynn

Positive Review

January 06, 2020

5.0 / 5.0

Reviewed on Jan 06, 2020

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Unfortunately the WORST customer service I have ever experienced. I purchased 2 batteries, for cartridges, and 4 cartridges. When I went to use the product a couple days later, I realized that the "pharmacist" had given me concentrates. I called to explain the mix up, and was told on the phone that I could exchange for the products I intended to buy. When I came in to make the exchange, I was told by a Manager, that there was nothing they could do. I explained the situation again, and even gave the benefit of the doubt that it was simply human error, and that people make mistakes, meaning the pharmacist. The "Manager" then rudely told me that there is NO way any of his employees could make a human error like this? Who has the audacity to say that ever? Let alone to a customer! I am in the customer service business. Customer satisfaction should be the #1 priority. Human error is not possible? Might be the most absurd statement I have ever heard in my life! I will NEVER go back to this location, and I apologize to the other employees that have to tolerate working with someone so closed minded.

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