Client Review on iVita Wellness - Franklin Medical

Doug Frosh

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Doug Frosh

Positive Review

March 07, 2020

5.0 / 5.0

Reviewed on Mar 07, 2020

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I have been receiving wound-vac dressing changes in the General Surgery department @ the Franklin KPMO thrice-a-week since December 20th. Each aspect of all appointments to date have fulfilled every conceivable customer service and clinical parameter, and I actually look forward to seeing RNs Jenny Billingsley and Kathy Raasch because they both combine friendly expertise with gentle meticulousness. My wife and I have strived to schedule appointments in advance, but we have needed to cancel twice in the past two weeks due to slick driving conditions from snow. It appears that I was the culprit who forgot to verify scheduled appointments following our Friday, February 7 cancellation. I apparently assumed that the next week had been booked for our M-W-F schedule. When we arrived on-time the following Monday, February 10th, my forgetfulness became apparent as our usual start time came and went. I promptly called the local advice/appointment line, hoping to secure a same-day appointment to maintain my prescribed treatment pattern. The call was transferred directly to the actual department where a pleasant fellow named Paul informed us that Kathy would come speak with us in the waiting room. With a smile on her face, Kathy emerged from the back office and encouraged us to give her a few minutes to ready a procedure room, where she would take care of my wound-vac needs without delay. Although we chatted together in our usual light-hearted fashion, my wife, Denise, and I were well aware that Kathy put aside other assignments and adjusted her workday schedule to accommodate forgetful me (thankfully, it was the first such episode, and I promise it will be the last - I get my skin graft on March 3, thanks to the wonderful work done here!). The atmosphere in the room felt like our usual interaction, with no rush and no shortcuts. Moreover, Kathy spent several extra minutes with us to verify that the next week of appointments were recorded, and she gave us a printed schedule of them.As healthcare professionals ourselves, my wife and I are keenly aware of the stressors and challenges faced in the delivery of care, even when the schedule runs smoothly with plenty of staff. I was so moved by Kathy's willingness to interrupt her schedule to accommodate me, a person with no emergency, no true inconvenience and no demands. This kindness was genuinely delivered from her heart...the heart of a devoted nurse, and of a kind and loving human being. I am so grateful for Kathy Raasch, RN!

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iVita Wellness - Franklin Medical

Client Review on iVita Wellness - Franklin Medical

Doug Frosh

Doug Frosh

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iVita Wellness - Franklin Medical

Client Review on iVita Wellness - Franklin Medical

Doug Frosh

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