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Last Updated June 1, 2026
iVita Wellness - Franklin Medical
3980 Franklin St. | Denver, Colorado, 80205
Client Review on iVita Wellness - Franklin Medical
Feedback:
I would like to share my very negative experience today at the OBGN department of Kaiser at The Franklin office.I’m 9 weeks pregnant and I made an appointment about 5 weeks ago as soon as I found out I was pregnant. Last night I flew back from New York City after being on a business trip so I could be here today in Denver for my first prenatal appointment. My husband took off from work as well so this morning we were both so excited of going in for our first appointment. The first semester is a little stressful and we have so many questions for a doctor. The night before I checked in online so this morning could be smooth. We were both scared and so excited at the same time. We were about to find out after waiting for 5 weeks if our baby was healthy and maybe we could hear an heartbeat. We arrived on time and promptly checked at the reception. The lady told us that our appointment was canceled and sent us to the 10th floor. We got to the 10th floor and there we found out that the nurse supposed to see us was sick. I obviously understand that people get sick but what about patients? What about our time? What about making sure that they give good option for rebooking? They didn’t have anyone to fill in for the nurse and they didn’t have any appointment for us until week 12 of my pregnancy! Isn’t it so unprofessional? All the options they gave us were bad options. We needed to go to a different office and have our ultra sound and prenatal visit done separately. This is not the experience I was looking for. I pay my health insurance $460 each month and always have paid all my bills. The least they could do is offering good rebooking options to accommodate their mistake. I left so upset and so stressed! I’m so disappointed. This morning should have been fun and a beautiful experience for my husband and I. They messed up our first time experience and wasted our time. I don’t usually complain but this time I felt like i was just dealing with a business and not a compassionate team of heath professionals. I’m a patient and kaiser should care more about the well being of their patients. We are not marchandise or a just a number. We are people and we have feeling. First semester of pregnancy is very fragile and today they put me under stressed. I really find hard to believe a hospital the size of kaiser has no alternative arrangements when their staff is sick?
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