Client Review on Loko

Jules Sanchez

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Jules Sanchez

Negative Review

July 07, 2019

1.0 / 5.0

Reviewed on Jul 07, 2019

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I love Pollo Loco but this location disappoints. Ordered a family pack that stated a free avocado salad and upon upgrading and using a coupon the salad was no longer available with the family pack because "it was now a different family pack" made no sense (False advertising and customer gets penalized for using coupon.) Cashier at drive thru was rude AF cutting me off when ordering and never returning to the window to provide condiments after giving my order. We were really looking forward to eating as we haven't for some time now and even my son stated the chicken tasted old and that even his school food looked fresher than what this chicken looked and tasted. Chicken pieces get smaller ever time. Literally look like quail size pieces.

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