Client Review on Master Kush

Keegan Stokes

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Keegan Stokes

Negative Review

March 07, 2020

1.0 / 5.0

Reviewed on Mar 07, 2020

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Let me start by saying Kush is an amazing artist! We purchased a very expensive print from the Laguna Beach gallery. When we received the print there were obvious blemishes in the clear coat ( huge vertical streaks, see picture ). We sent the painting back to Brian the gallery manager. They sent us a new print which unfortunately had the same blemishes. They admitted to the flaws in the clear coat on both prints. Brian's solution was to refurbish the print. Not only was Brian arrogant and patronizing, but now they have had our money and the print for months. Upon further investigation they have been sending blemished prints to multiple collectors. If you have a large Kush print you should have it professionally inspected to ensure you are not one of many who recieved a flawed print. Before purchasing any print be warned! You may not receive what you pay for!! Furthermore expect to be dismissed ignored and insulted throughout the process. This is truly a black eye on the reputation and practices of a truly exceptional artist.UPDATE: In respects to your reply I do have knowledge and proof. I have a traditional education in printmaking. Similar problems in your clear coating process were easily identifiable in a large print of 'The Secret passage'. Also Corey from the Nevada gallery made it clear that this is a problem that you've seen before. In fact she has a print of 'Route 66' with the same issues. Her remarks, "I would be furious if I payed for it". Brian was respectful when talking to me, a man. However when speaking to women he was disrespectful, demeaning, and chauvinist. This is in NO WAY a case of buyer's remorse. If it was why would I give you so many chances to fix it? It is a case of poor customer service and and a lack of willingness to take the necessary steps to rectify mistakes on your part. I think you should go back and read all of Brian's communications as it would be very clear that he was backpedaling and talking out of both sides of his mouth. If it was an isolated incident it wouldn't of happened twice with the same print. Though I understand this is a generic attempt to save face it is not based in reality. If somebody had taken the time it took to write this response to simply have a logical and reasonable conversation with me the issue would have already been resolved. It should be noted that the artist still has our money and our print and refuses to communicate with us. That is the reason why I had to write this review in the first place.BUYER BEWARE!

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Keegan Stokes

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