Client Review on Med Help MMP

Heidi Nguyen

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Heidi Nguyen

Negative Review

October 07, 2019

1.0 / 5.0

Reviewed on Oct 07, 2019

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I have had the most stressful experience with this facility, most specifically the reception/office staff. I have recently had my first miscarriage/first pregnancy and am now traumatized. Since this was all a time sensitive matter, all my requests to see my OB has been within 1-2 weeks of asking to change/move up my appointment. Even after explaining to the receptionist my situation: I have recently received an emergency ultrasound from the ER due to severe cramps, they have found the fetus had stopped growing but was not able to diagnose a miscarriage that same day, but a threatened miscarriage. They had advised me to follow up with my OB within 48 hours. The receptionist was indifferent, and had the audacity to give me attitude when asking about different time options and said “you need to call a different office since we don’t take your insurance”. In fact, my insurance had not taken effect until the day I scheduled the appointment, which I had explained to her. She continued to argue with me regarding my insurance, when I have my UnitedHealth care gold ppo app and on their official website, which showed their office as accepting it. My work has also been taking the amount of my paychecks so there should not have been a problem. She had to ask her supervisor to confirm it (you would think they would be well versed on insurance as a staffmember). Even after clarifying the insurance issue with her, I continued to get 4 voicemails altogether telling me they can’t take me for my appointment due to my insurance. This has caused additional stress, anxiety, and panic attacks while at work and may have caused me to have a complete miscarriage. I continued to receive these voicemails even after my miscarriage has been confirmed and am now coming in for a follow up appointment after the miscarriage. They are not empathetic to women and the emotional and physical pain they are going through. (Must not either want kids or care). I would not recommend this office for any health issues. It would add unneeded stress and additional health issues to occur!

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Client Review on Med Help MMP

Heidi Nguyen

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Client Review on Med Help MMP

Heidi Nguyen

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