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Med West
304 Dunlop St. West | United States, L4N 1C1
Client Review on Med West
Feedback:
THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH "MEDICAL PROFESSIONALS". I have intentionally put the term in quotations because it appears as though the radiology technicians lack any sort of fundamental training in empathy or cultural sensitivity. I went for my very first mammogram and was quite nervous and anxious about the procedure. The technician accused me of "having an attitude" and asked if the problem was with the check in staff. (Carla Smith and her follow check in staff were lovely, by the way). I was then lectured for filling out the form "incorrectly". I asked to reschedule 3 times with a different technician and was hostilely told "the exit is that way". When I asked to speak to a supervisor or patient advocate I was told, "good luck with that!" To say that I was treated rudely and unfairly is an understatement. I am appalled by the treatment that I have received ESPECIALLY since it was at the hands of an employee who is supposed to represent the very BEST in the medical profession. After all, this is what they espouse on their website "At The University of Kansas Health System, we provide the most current and effective treatments in a welcoming, professional and caring environment. Our vision, mission and values represent our commitment to our patients' overall health and satisfaction with our hospital. Our goal is to ensure all of our patients have the best possible healthcare experience by receiving quality care and outstanding service." I have found that in the practical sense, this standard is not being met and this particular employee does NOT embody this credo. I will NOT be back and suggest that anyone seeking radiology services to find a different location or comparable services OUTSIDE of the KU Med network.
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