Client Review on Med West

  • 2.0 / 5.0
Feedback:

We were running late because my sons school had a fire drill and I could not come in to pick him up. I called Dr Browns office to see if it would be okay for us to run a little behind, and she told us we have 15mins grace period. Great. We got there within that 15 mins, however front desk person took 15 mins to check in the person in front of us. Then by the time we tried to check in, she told us we are way beyond the 15mins grace period.....then canceled our appointment. But we were there. She saw us standing there for 15mins waiting. Sorry we were late, but when we even called to check and made it to within that 15mins, I’m not sure why we would have to cancel the appointment. We drove 25mins, I took last few hours off from my work. Please don’t say there is 15mins grace period if you do not honor it. Very disappointed...

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