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Last Updated July 1, 2026

Mid Michigan Patients Group- North

Mid Michigan Patients Group- North

821 East Kalamazoo Stree Suite D2 | Lansing, Michigan, 48912
  • 1.6 / 5.0
43 Reviews
Closed

Client Review on Mid Michigan Patients Group- North

  • 2.0 / 5.0
Feedback:

I see two physicians, Dr Hammond and Dr Carella, at this location and I like and appreciate both of them. They each spend a lot of time answering questions and so on. However, the office is lacking. I don't call there because in my experience they don't answer the phone but just let it 'ring'. They'll call me, leave a message, and when I call back, no answer. Also, it seems that all the doctor offices have adopted 'patient portal' systems that are terrible and this one is especially terrible. Last week, it sent me 5 emails from an address I didn't recognize, looking like it had to be spam and saying "there's a message for you" and linking to the portal. When I took a chance with the link, had to search for the username/password for the unidentified sign-in, found the obscure message page, I found 5 almost identical messages saying the same generic thing. The portal system is terrible, but that's not an excuse with how they use it. Probably the worst thing about their portal is that it lacks a feedback feature. If it did, I would have posted this there instead.

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