Client Review on My Green Health

Bianca Reyes

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Bianca Reyes

Negative Review

November 07, 2019

1.0 / 5.0

Reviewed on Nov 07, 2019

Feedback:

Paid my copays at the time of multiple visits, as all the signs say "payment due at time of services". They had all my insurance info and should have known what my copay was but months later, I received a collection notice for not paying my copays which is odd because I called them directly and they didnt have my current address but the collection agency had my current one. I never changed it with them because as far as i knew, all my copays were paid and my insurance changed so i had to go elsewhere. I've called their billing department 3 times to update my address , get info on how to pay this without it being on my credit score and figure out what happened. No info was provided to me about the collection agency they dediced to use and give my info to without my consent. I was very sick at the end of last year/beginning of this year and for every appointment, I received a phone call and portal update but for some odd reason they dont use either of these platforms for billing. Before sending my account to collections, they didnt call me at all. I just received a call from them and after updating my address multiple times, they still had the wrong address. Of course the only way to have this handled is by mailing something, get your stuff together and stop making it difficult for patients to pay their Bill's. You provide medical services, dont be predatory.

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Client Review on My Green Health

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