Client Review on Nature Med

Christopher Mi...

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Christopher Miller Riker

Negative Review

July 05, 2020

2.0 / 5.0

Reviewed on Jul 05, 2020

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I am sorry to have to write this but the staff just cannot comprehend sharing customer experiences with management to better their experiences. I have been a customer for a couple of years spending about or over $300 per month. Yesterday, July 4, my experience was maddening. I called on July 3, spoke to JJ. He informed me that they were not able to take phone orders due to a system upgrade and to just come in. I arrived and began the process of checking in outside in line. The wait was about 35 minutes. After this time my order was taken. Moving through the line it was now my time to enter the building. I waited another 15 minutes and a man came out and asked me to email my new card, ok, no problem. Another 10 minutes goes by and now we are here over an hour. A young lady came out, sheepish and shy, no experience dealing with customers who may need more help than others as with my experiences most of the customers visit the dispensaries simply because they want to get high. With that said I also notice that when a dispensary is out of product those who simply seek a high will take whatever product is available. Well, personally I do not shop this way. I need to products to match my needs. So the young lady says "im sorry but we are out of 4 of your 5 products." She offered 1 suggestion and nothing further. ((I mentioned the FACT that Leafly, Weedmaps and the NatureMed website were all out of sync on current products)) which makes shopping difficult for someone who as a result of a motor vehicle accident seeks the right products for relief. The accident, I was thrown from the vehicle onto the road and broke my neck and back. I was hospitalized for 6 months, then rehab for another 6 months. Needless to say, due to these injuries I seek alternatives to nerve pain, bone pain and muscle aches. Not to mention it is difficult to sleep soundly without the proper MMJ products. When I first started coming to NatureMed you had it all down to perfection. Over the last year quality of service has tanked, and it also seems that for a million dollar + store your staff is super damn lazy if they can't take the time to properly update product menus daily, which seems to get worse as time goes by. My suggestion here is that mgmt redirect and retrain these behaviors because it has now forced me to seek business elsewhere. NatureMed was only 5 miles from my house but I will now travel 20 miles to the dispensary that is professional, up to date with pricing, products and menus for peace of mind and ease of service. In summary, I am not a customer that simply wants to get high with whatever product your staff is pushing today, I seek products who attributes meet the needs of individuals that truly seek pain management and sleep management. I do not appreciate the level of decline in diligence from your staff. I appreciate the time taken to review this complaint. Discounting me or offering free products does not satisfy this consumer. Step back up or the next letter I write will be to Arizona Dept of Health Services as you are not exactly in compliance with these shortcomings. Do not blame covid guidelines either as that is just not an excuse to do your job and follow job descriptions laid out when staff was hired. I will await a respectable and professional response and I will follow up and keep an eye on this topic as it will determine the future purchases for my needs.

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