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Last Updated June 1, 2026
Nature's Treatment of Illinois
null | United States, 61265
Client Review on Nature's Treatment of Illinois
Feedback:
Up until yesterday I've had nothing but pleasant experiences here and I'm upset that has changed. After receiving my order I noticed my product was open and missing some. I called and talked to an employee that asked me to take pictures to send in and to "take with caution", which is horrible advice on it's own, and someone would get back to me later that day. I never received a response so I called the next day and explained again what had happened and was told someone would get back to me in up to a week. I expressed displeasure in needing to wait a week for a purchase to be rectified only to be met with the response of, "it is what it is" from the man that referred to himself as the operations manager. I'd recommend a customer service rep for the phone.Update: I've spoke with Dalton and feel like my issue is now being addressed. I'd still like to suggest that if you're going to have an email for defectives, it should be checked daily. While I'm aware you probably get a ton of bogus/ignorant complaints, the legitimate ones should be handled in a timely manner. In my case, I was served possibly tampered with product, someone more hard up than me would have ingested it and the repercussions of anything gone wrong would put you in the spotlight. Also, keep control over who answers your phones or handles customer complaints. The first gentleman I spoke to had me ready to start making the drive to any other place but here. Legal or no, marijuana sales has always been a service industry and if you're treating people like a paycheck eventually they'll stop paying you. That's my two cents and resume ✌️6/20 Update:Finally returned to redeem my defective. All I was given was an email with the #28. When I tried to redeem I was told #28 was already redeemed and the associate wasn't going to honor this although I haven't been in the building since the mistake was made. I was told I was "asking for something for free." and that it would be "comped just because we're so busy". Yet another flaw in your defectives system. Were there two #28 emails sent out? Of so, what steps do you take to rectify other than belittling a customer?
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