Client Review on New Age Care

Mark G1

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Mark G1

Negative Review

February 08, 2020

1.0 / 5.0

Reviewed on Feb 08, 2020

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The store is micromanaged to such a degree that the employees are stripped of any empowerment.Product selection is now very limited and per management, they will not special order anything for you (unlike every other dispensary).The loyalty program. Changes whenever they feel like. The manager would not allow me to redeem my points that I had been saving for two items yesterday......the staff told me I could just come in tomorrow and do the other redemption as one transaction....but when I showed up today the manager AMANDA refused to honor what HER employees promised. Also I have come in the past to redeem points with no issue. To this...AMANDA said "well it's the new policy". Do yourself a favor and wait until management gets their act together before changing to this dispensary.The menu list usually is incorrect as I have come in on numerous occasions only to find out they dont have the product that they themselves listed in specials and MANAGEMENT is too busy or not technologically literate enough to update the online menu themselves.That said the rest of the team is great. A new manager with some experience and customer service skills could definitely improve the atmosphere.Hope this review helps people avoid any mistakes I have made. I will update it if things change so this remains an accurate representation of the service level you can expect from this establishment. Some of the other reviews appear to be from a time when it was under better MANAGEMENT.

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Client Review on New Age Care

Mark G1

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Client Review on New Age Care

Mark G1

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