Client Review on New Spirit

pw henderson

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pw henderson

Negative Review

June 08, 2020

1.0 / 5.0

Reviewed on Jun 08, 2020

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Grossly irresponsible to renters, neighbors and rental owners. We live next door to one of their rental homes. Their advertising encourages large groups, which often means late night partyers. There is no vetting like with Airbnb so it attracts groups who can no longer rent with Airbnb.If you can get them to respond at all, the staff refuses to come out and stop the noise as required by the local ordinance. The Sheriff has been called twice in a month by different neighbors for big loud parties. Renters complain about things not working, ways they were lied to in the ad, how they cannot get anyone to come out to fix problems and how their credit card was later charged for things they didn't do. New Spirit posted an advertisement during Covid-19 to bring people into our elderly community in violation of the state order. As of this writing, short term rentals for tourists are still in violation and NSVH is still renting choosing profit over local health.Often we hear loud drunken arguments that end in banging or breaking sounds and a sheriff visit. After big parties repairmen show up. Their guests trespass over neighbor properties. Guests parking overflows into the street blocking emergency vehicles in our fire prone area. Staff refuses to act. I had a staff member say to me, "They called after 10pm. I'm not coming out after 10!". It was funny. This is a profit over community company.

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