Client Review on Nor Cal Compassionate Care

Julie Kobernus

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Julie Kobernus

Negative Review

January 06, 2020

1.0 / 5.0

Reviewed on Jan 06, 2020

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When I called to make my appointment for an ultrasound, I asked for a specific time-morning until about 12:30 pm because I go to work at 2. I wrote down notes about available times as I spoke with the person on the phone. She gave me 11:45 am as an option-perfect. Upon arrival, the front desk girl told me my appointment is not until 4:45 pm. I said that is incorrect, I would never schedule that as I have work. Also, I had to fast for this appointment. And I have medication for Cystic Fibrosis that I take AM and PM-must be taken with food. Another reason as to why there is NO chance I would have scheduled a 4:45 time slot. I tried explaining this only for the girl to literally walk away from me and leave me at the counter. I stood there for probably 5 minutes until she came back and said “well what are you gonna do?” UM, what are YOU going to do?! This was not my mistake! She said I can wait around if I want with no guarantees or just come back at 4:45 (when I’m at work, without very important medication?) I asked about another appointment from the other girl there and she offered me a 12 pm the following day. I said I would take that. Then she said she has to ask the ultrasound tech if she’s willing to take the appointment. She calls the ultrasound tech and proceeds to tell her that I MISSED MY APPOINTMENT and need to reschedule. How can I “miss” an appointment that, according to your scheduling, isn’t for another 5 hours??? NO ONE would apologize or take any responsibility for their mistake nor would they accommodate me in any way. They said “there’s a miscommunication”- no, there isn’t. Whoever took my phone call put me down for the incorrect time. I showed them my notes and they wouldn’t even look. Rudest staff I have ever encountered, zero accountability, and they absolutely do NOT care about your time wasted. I will for sure be avoiding this place at all costs.

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Client Review on Nor Cal Compassionate Care

Julie Kobernus

Julie Kobernus

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Client Review on Nor Cal Compassionate Care

Julie Kobernus

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