Client Review on North county medical

Jim Milner

1 contributions
0 helpful votes

Reply TO REVIEW

Jim Milner

Negative Review

July 06, 2019

1.0 / 5.0

Reviewed on Jul 06, 2019

Feedback:

Utterly terrible patient/customer service and follow-through. The worst I've experienced in over 40 years of dealing with healthcare agencies/professionals. I've also worked in health care for several decades and have heard many horror stories--NCHS may not be the worst of the worst, but they are clearly in the running. For a more detailed description of my experience, keep reading...Early December:* Called NCHS to ask my Dr. to reorder a prescription.* Waited a week w/o response and called again, making same request* Again, no response, so called and urged a response* Dr. refused to refill unless I made an appointment, which I did* After additional calls, was informed that Dr. refused to fill prescription until after she saw me--appointment was 6-weeks out, so I was without prescription for the durationMid-January:* Apt was for 10:45. I was running 5-10minutes late and called at about 10:30 and was told that my appointment was for 10:30 and that I would be too late and would have to reschedule. I contested the time of appointment and was informed, at some point, that while my appointment was for 10:45 with the doctor, I was supposed to be there at 10:30, 15 minutes ahead of time so my new info/insurance, etc., could be processed. I stated that I had not been told to be there 15mins early. I was told I needed to reschedule in any event, which I did at that time, another 6-weeks out. So now I would be without my meds for 3 monthsMarch:* I showed up 15min early and then waited 1.5hrs beyond my actual appointment time to see doctor* Doctor ordered two blood tests (lipids and kidney function) and was to refill 2 of my prescriptions* Upon checking out, we (a nurse and myself) reviewed what was to happen: New appointment to draw blood and another appointment, on another day, to check blood pressure--why they couldn't happen on same day was a puzzle to me; and prescription refill. In going over Dr's orders, one prescription was missing along with the kidney function blood test. Nurse assured me she would check on those things and call me the next day. I never received that call* I called a couple of days later, asking about the meds (pharmacy hadn't received the order), the missing med on Dr's orders, and the missing blood test for kidney function. I was told that they would follow-up on these. Again, didn't hear back and had to call again* Day for blood test arrived. When I was in the draw-room, nurse indicated that this was a fasting draw. She also informed me that it was a lipid test. I told her I had eaten and that no one had mentioned that I needed to avoid eating prior to test. She checked with someone to confirm and came back saying that I needed to set a new appointment. We rescheduled the next day for the same time, 9:30.* Day of blood draw apt. I received a call, a message on my phone from A..... asking to give her a call back. I called back within 10 minutes of her call, thinking this was about my appointment that day. No "A....." could be found nor record of her call or why she called. I didn't want to go in and find that my appointment had been canceled so I asked to confirm my apt and was told I was scheduled for 10, not 9:30. * Regarding my prescriptions, I had to call a total of 4 times to finally get them ordered. Over 3 months without my meds. How can anyone justify this and consider that this even remotely resembles adequate health care and patient support?Least anyone get the wrong idea, I really like and respect my primary care physician at NCHS--she's a gem and I will miss her.

Reply TO REVIEW

Was this review helpful to you?

Yes No

North county medical

Client Review on North county medical

Jim Milner

Jim Milner

Feedback:

Request a quote from
North county medical

Email Us

Our Partners

North county medical

Client Review on North county medical

Jim Milner

Jim Milner

Feedback:

Request a quote fromNorth county medical

Email Us

Our Partners

Request a quote from
North county medical