now and then(santa maria)
null | Santa Maria, California, 93454Client Reviews on now and then(santa maria)
- 2.9 / 5.0
24 Reviews
Feedback:
I was kinda disappointed when my Honda had an emissions warning light on after only 3 1/2 years from purchase. I knew it would be expensive to fix and was dreading the repair. I took my vehicle to Honda of Santa Maria and was told that they would fix it at no cost to me. I love Honda of Santa Maria. They saved my day. Thanks Honda. Special thanks to Mauro Bravo. Thanks for finding an answer to our problem. You are the best. To be honest I wish I could give them 10 stars . ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️
Feedback:
Honda Santa Maria is a very friendly place to purchase a vehicle. The staff are very professional and knowledgeable of the models they sale. Most of all they truly make you feel like family whether you purchase or not. Service is the best. Service Manager Emmanuel and his crew of mechanics are thorough and work tirelessly to get the customer back on the road. In addition. Honda staff see to it that you are comfortable with snacks, computers, and big screen TV's to view should you choose to wait.
Feedback:
Recalls; just that word is kind of ominous. We arrived driving my work buddy's truck .. the whole experience was rather pleasant.A coffee bar and large well appointed waiting room awaited us... Clean neat restrooms .. kid friendly play areas, tv's to while your time away... Even a quiet popcorn popper was on site ... Their Christmas decorations adorned the room as well... Hopefully our check engine light and Recalls will be dealt with and our trip back to pick up his pickup and head for home in a few hours ... It's clean and nice enjoy..
Feedback:
I bought my 2018 civic 5dr here and I've only had it serviced here and will continue to do so. Bryson sold me, my grandma, and my girlfriend a car each and the service and process here was amazing! No pressure and friendly sales and upfront with financing and warranty and payment info, and the service department is fast, efficient, and friendly as well. I recommend this honda dealer to anyone in the market for one.
Feedback:
I bought a nissan altima 2015 (used). I bought this car 2 years ago and it has already given me transmission problems. Luckily I got the warranty and it was covered. But do not buy vehicles from them because if they are not honda they will not work on them and they will have you going back and forth with dealers in order to get honda to release the warranty. Staff in the service department checked my check engine light said it was gonna run better, when I got in it felt the same and nothing changed. Service staff is not helpful and overall I have had a bad experience with them. I am never going to santa maria Honda. Wont even consider car shopping in santa maria at all!!!
Feedback:
Tried to order some parts and the parts guy didnt want to give me the part number off the parts. He told me that Honda didn’t alow him to do that’s what he told me. So I called sunset Honda down in San Luis Obispo and I ordered the parts from them. I don’t know what kind of counter people you guys have there that’s not good for the dealership reputation
Feedback:
So first off I want to say that in the beginning everything was great. They had the car I was looking for in my favorite color. I spoke with Marco (salesmen) and he did a great job of communicating and talking real big by stating he would even bring the car to me that I was looking into purchasing. This was exciting because we lived 180 miles away and I told him that my wife and I have excellent credit so this will not be a problem. The only issue was our trade had negative equity. But once again Marco assured me everything would be great with no worries. So with that my wife and I let them run our credit and punch numbers. Marco saw how good our credit was and said everything is good just trying to make sure they can give top dollar for the trade in. Marco gave us exact payment details of what we would be looking like. At this point it looks like we should have a deal. Then all of a sudden things shifted where now they can't bring the car over to me, they want me to drive to them (which is not a problem) but they mentioned that the kind of car I have tells them that I was a shady person (not exact words, paraphrase). I couldn't believe this considering how good everything was at first. Then it got worse when out of no where right when my wife and I was going to drive down there since they thought I was lying I guess, we get a call from their financial manager. He tells me very rudely the new numbers that were totally different than Marco's numbers. It was more expensive with a higher APR and I said this is not what Marco told us, and he said Marco didn't run numbers. So I replied, Marco straight up lied then??? He said I don't know why he told you that and said this is the deal with no other options. I hung up with him and was devastated. Then 2 days later, YES 2 DAYS LATER Marco texts me saying that the financial manager who called was not the guy he was working with and the guy he was waiting for is now available if we still want to do it. Now at this point with this kind of treatment we can all tell who is the real shady one? By this time we have looked elsewhere. So I tell him thank you but take us off your marketing team please. Then a week later in the mail we get the statements from the credit reporting agency in the mail stating that they were putting in a whole different total amount than what the car was worth. THESE PEOPLE ARE SHADY AND I AM TELLING YOU UNLESS YOU ARE THERE IN PERSON DO NOT WORK WITH THEM OVER THE PHONE.
Feedback:
Had to ask 3 separate times for my keys back to leave when I had them appraise my car and look for a different car in there lot. Said they would adjust the price of a car for noticeable gouges in bumper and front fender of car i was interested in. Then wouldn't adjusted prices. Working with Boubba and Mike (the Italian guy) was like pulling teeth.
Feedback:
My stereo went dark, diagnostic issue. The service men tried to troubleshoot then told me I would have to pay them $135.00 for a diagnostic analysis. I called Sunset Honda in SLO and the very pleasant young man in their service department walked me through it on the phone. Had me push a few touch screen windows in car stereo and had it fixed free of charge. WOW guys at Honda Santa Maria, REALLY ???
Feedback:
It was easy to get an appointment the next day and my oil change was completed in under an hour while I waited. The waiting area is comfortable with wifi, coffee, and popcorn and a charging station for your phone. Overall it was an easy experience. The greeter an older gentleman was very friendly when taking the information from my car and walking me to the service advisor.
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