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Last Updated June 1, 2026
NWC - Neighborhood Wellness Center
9114 Mission Blvd | Riverside, California, 92509
Client Review on NWC - Neighborhood Wellness Center
Feedback:
Jorge Esquivel, the Clinic manager, is extremely unprofessional and makes decisions based on his personal feelings and not the hospitals policies. I'm not sure if it's a racial thing or some sort of discrimination but this whole situation seems very odd to me. My wife took our two daughters for immunizations in December and, being uninsured, applied for the financial assistance program. We realized after receiving the bill that something was wrong because the cost was so high and determined that she filled out the application wrong and made a mistake on our income. I called the billing department to explain what happened and they told us to go back to this office and fill out another financial assistance application. They went on to say that if we qualified they would be able to adjust the amount we owe. Before going to this clinic to fill out the paperwork again I called and explained the situation and the woman who answered told us the same thing. We went in to the office to fill out the application and the girl we spoke to said that she wasn't sure that we could do this. I told her that I called billing and their office prior to coming in and she asked us to wait and came back with Jorge about 10 minutes later. Jorge told us that we already agreed to pay 100% of the bill and that he would not allow us to fill out a new application and back date it to the charges from December. My wife suggested that we call the billing office again while we were standing there and confirm what they had told me. I ended up speaking to the same person at billing (mind you Jorge walked away and came back while I was on the phone with them, asking completely uninterested) and she said that it was up to the managers discretion whether or not to allow us to fix our financial assistance application. So Jorge made a personal decision and would not allow us to fix this honest mistake! The bill was in my name and my wife filled out the application incorrectly so why qould Jorge not allow me to correct it. Something fishy is going on here and the hospital administrative staff should look investigate immediately. I asked Jorge if there was anyone above him that I could speak to and he said "No I'm the Clinic Manager!" I'm sure that he has a boss but refused to allow me to speak with them. Completely ridiculous.
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