NWC - Neighborhood Wellness Center
9114 Mission Blvd | Riverside, California, 92509Client Reviews on NWC - Neighborhood Wellness Center
- 1.7 / 5.0
11 Reviews
Feedback:
Catalina Serrano was replying to my emails on the MyChart app. A tiny slip up on her part happened, I asked her to fix it, and now my unrelated emails are marked as read but I get no reply. I practically begged for help, I’m in a really upsetting position right now. I hope she isn’t doing it on purpose, but it’s highly coincidental. I was once forgotten about for an hour when my phone died, so I sat mind numb in the doctors pale office. The wait times have been more than an hour to be seen since I got there. The only shining part is Dr. Sodagar-Marvasti. She really tries her best. I’ve never been more comfortable with a doctor, felt more like I was being listened to, than with her.
Feedback:
Jorge Esquivel, the Clinic manager, is extremely unprofessional and makes decisions based on his personal feelings and not the hospitals policies. I'm not sure if it's a racial thing or some sort of discrimination but this whole situation seems very odd to me. My wife took our two daughters for immunizations in December and, being uninsured, applied for the financial assistance program. We realized after receiving the bill that something was wrong because the cost was so high and determined that she filled out the application wrong and made a mistake on our income. I called the billing department to explain what happened and they told us to go back to this office and fill out another financial assistance application. They went on to say that if we qualified they would be able to adjust the amount we owe. Before going to this clinic to fill out the paperwork again I called and explained the situation and the woman who answered told us the same thing. We went in to the office to fill out the application and the girl we spoke to said that she wasn't sure that we could do this. I told her that I called billing and their office prior to coming in and she asked us to wait and came back with Jorge about 10 minutes later. Jorge told us that we already agreed to pay 100% of the bill and that he would not allow us to fill out a new application and back date it to the charges from December. My wife suggested that we call the billing office again while we were standing there and confirm what they had told me. I ended up speaking to the same person at billing (mind you Jorge walked away and came back while I was on the phone with them, asking completely uninterested) and she said that it was up to the managers discretion whether or not to allow us to fix our financial assistance application. So Jorge made a personal decision and would not allow us to fix this honest mistake! The bill was in my name and my wife filled out the application incorrectly so why qould Jorge not allow me to correct it. Something fishy is going on here and the hospital administrative staff should look investigate immediately. I asked Jorge if there was anyone above him that I could speak to and he said "No I'm the Clinic Manager!" I'm sure that he has a boss but refused to allow me to speak with them. Completely ridiculous.
Feedback:
I am the LAST person to leave a review let alone a bad one. I've been going here for over a year now and most recently been trying to find a solution for a nerve pain I've been having. I've voiced that no medications they have prescribed have worked however i am told to continue taking them in hopes they'll work if taken more frequently. so far no relief. I just find myself at the ER seeking relief when my pain becomes unbearable. It seems the 3 doctors I've now seen here don't really care and they don't listen at all when i say the medicine isn't working and I'm still in pain. I've found myself feeling more hopeless than ever wondering if i'll find a doctor who cares about me and my problem. this is definitely not the place.
Feedback:
I just recently switched to this location due to a change in insurance. My new primary physician, Dr. McCleod, is the only reason I’m giving any stars at all. She’s WONDERFUL, proactive, genuine, and a good listener. However, the center seems otherwise to be poorly managed, or very understaffed (or maybe both). I had an appointment, arrived on time, and was then told that I couldn’t be seen because they were an hour behind schedule. I said I was willing to wait, even for an hour, and they said I couldn’t because they needed to close the center a half hour after they’d be able to see me. I’m very disappoint with the priorities of this place. Poorly managed.
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Wonderful Facility with very caring Professional's.Remember:One MUST have Patience to be a Patient.
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I've been coming here for over 10 years and in all of those years the shortest wait I've had was like 10 minutes. Almost every single time I come here it's always 40 mins to an hour and half wait to be called back. I'm only getting refills for medication. There's hardly anyone in the waiting room yet I'm still here and my appointment was 30 minutes ago! Give me a break please!!!
Feedback:
I made an appointment for a simple TB Skin test. on the day of the appointment i called the clinic to inform them i was running a lil late. The lady on the other end goes " oh its just a Tb test, we will see you when you get here". i got there and the check in lady tells me they dont have TB skin test there to call another facility. why couldn't i've been informed of this when i made the appointment or when i had called to informed them that i was running late. They knew i was coming in for a tb skin test. So i called to see if i could stop by at the corona office, the message when you call the corona office states that Tb skin test are done in a walk in basis. i called to make sure and guess what, its appointment only. ok asked if i could get an appointment and the scheduler wanted to send me to the riverside office again, i explained that there no tb skin test there, and the young man starts to argue with me and tells me i'm wrong. he then proceeds to call the riverside office and finds out that i'm right. i told him i work down the street from the corona office, but he wanted to send me to jurupa valley. i will be going somewhere else. They need to get it together. Screwing up something so simple and then fighting the customer on it, i can just imagine how disorganized the rest of their company is.
Feedback:
I read some of the reviews and they are not good reviews but to be honest the times I was here I liked it. First time I was here got treated quickly, turned out I had bronchitis and they treated me quickly (it was also inexpensive I had no insurance). Second time I went was for birth control and everything was professionally done. I would recommend this place. I'm sure all clinics have there pros and cons but I believe this clinic is worth the try.
Feedback:
They turn you away if you don't have an appointment. If you want to be seen without an appointment you need to threaten them with legal action. My step daughter has asthma and they only have one doctor that doesn't show up until 10:30am all she need is a damn refill for her inhalers. I'm sure if it was their family members they would be well taken care of. And what's up with the lack of management that is probably the main reason they act irresponsible and violate medical laws.
Feedback:
Waiting times are terrible! Waited for hours... My gf came in for a blood test and then had to come back because they mishandled her sample... then waited for hours again.One would think if the lab messed up, they would make every effort to rectify the situation in a timely manner.The nurses are quite nice, but the receptionists can be a little rude.
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