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Negative Review

October 06, 2019

1.0 / 5.0

Reviewed on Oct 06, 2019

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It was my first time coming to this Home Depot location, but I just couldn't wait any longer to post this negative review.I simply wanted to apply for a Home Depot consumer credit card for getting the deal of $25 off on my first purchase. A young lady named Maxiana at thier customer service desk was either unwilling to assist my credit card application process or having severe "comprehension disability" on the following wordings posted on Home Depot website:” Get the card, Save up to $100 today† on your qualifying purchase when you open a new The Home Depot Consumer Credit Card. Coupon is not combinable with other discounts. $25 off your first purchase of $25 up to $999† OR $100 off your first purchase of $1,000 or more.† "Because she kept saying "You have to spend at least $1,000 for the discount"!? Anyway, I reached out to another associate, Steve. Although Steve's attitude wasn't very nice either, but at least he gave me the "clearance" for applying the credit card. At the end of the application process, Maxiana gave me another BS lying of "you were not approved". However, the application status printout slip indicated "needs additional information; see customer service". Unpleasant arguments resumed again until I was able to speak with the assistant manager, Marcus. When I was complaining to Marcus about how rude and dishonest Maxiana was, Steve immediately started yelling to me for trying to cover up his incompetent coworker. I was very shocked and upset about that Marcus didn't stop Steve's unacceptable behavior.I was finally able to get the Home Depot card approval once they followed the procedure to call the credit card issuer, Citi bank. The customer service over the phone just needed my permission to close one of my existing Home Depot card account, because the numbers of Home Depot credit cards per person is limited at 3.Nowadays, so many consumer related service sectors are pretty much horrible. From dirty mechanics to shady contractors, they all have a common goal - "Rip off their customers". Relatively speaking, retail transactions are much more simple and straightforward. Therefore, I didn't expect that I have to be on-guard for possible unfair or discriminative (I'm Asian) encounter while shopping with a nationwide home improvement store.Once again, it was my worst shopping experience ever. I will definitely contact the Home Depot corporate office and post further updates later.

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