Client Review on OnTime Delivery

Matthew Galyen

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Matthew Galyen

Negative Review

July 08, 2015

2.0 / 5.0

Reviewed on Jul 08, 2015

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I have an Etsy shop and I had to ship 5 packages to a customer using Greyhound. I used their door-to-door service which means they hire a local delivery company to pick up my packages to bring to the Greyhound bus to ship. Greyhound scheduled On Time Delivery to pick up my packages between 9:00 and 1:00. They never showed up. I called Greyhound who called On Time Delivery and they said they were running late and would not be able to pick up my packages until 5:00. They finally showed up at 5:15, but brought a van that was too small for my 5 large packages to fit in. They had the measurements of the boxes so they should have known which vehicle to bring. The delivery guy seemed to not know what was going on and kept mumbling and telling us that he didn't know what he should do and acted like he was on some kind of medication. Then, while he was there, we got a call from On Time Delivery saying they had to cancel our shipment. We scheduled the shipment 3 days earlier because we needed to get those boxes out to our customer. They rescheduled for the next morning. They did, however, come on time that morning, which is why I am doing 2 stars and not just 1. They didn't even offer to give us any kind of rebate or money back for the trouble we experienced. Overall, a very poor experience...

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Client Review on OnTime Delivery

Matthew Galyen

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Client Review on OnTime Delivery

Matthew Galyen

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