Client Review on Organtica

Diamond Medina

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Diamond Medina

Negative Review

July 03, 2019

1.0 / 5.0

Reviewed on Jul 03, 2019

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Absolutely poor customer service at the front end. Walked in and did not receive a welcoming greeting. Coming from out of town, being a Store Manager myself, and having been to multiple dispensaries today this by far was the worst environment. After they called our name we were moved 2ft from the entrance and asked what we wanted. We had to ask what the specials were. We had to ask where the flower was. After selecting the girl went to a window, then walked to the front without providing any direction to us at all of where to go or wait. Or who would call us next. Nothing. I had to approach the disappointing front counter to ask if our order was processed or what we were waiting on. The only positive part of the experience was the guy that checked us out. He was smiling. Asking questions. He made me feel like a patient/customer. This place was a very negative experience for us & with so much competition in Alb I honest hoped for better.

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