Client Review on O's for less

Tom Bernard

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Tom Bernard

Negative Review

September 06, 2019

2.0 / 5.0

Reviewed on Sep 06, 2019

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I got here at 7:30 am , there was one client in front of me and they're barely starting to work on my car(2 hours later). Just getting new tires.9-14-2019Came back to get my tires aligned and the new manager is not honoring the 2 year alignment I was given by the previous manager,(as a result of them taking so long to provide me services before) instead, he only gave me 1 more alignment and cut it down to 1 year. It's really disappointing that the new manager doesn't see Big O Tires as an entity, he sees it as old manager new manager rules. I'll be going to a different franchise to be getting my work done since if you have a manager change at this shop they will not be honoring promises made in the past. 2 stars for at least giving me the alignment 1 more time.

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