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Negative Review

October 06, 2019

1.0 / 5.0

Reviewed on Oct 06, 2019

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My elderly dad fell and hit his head early in the morning. I make an online appointment at urgent care to treat his symptom. Walk in at the appointed time, no other patients to be seen, quiet. Father carefully walks in and sits down. I tell them Dad has head injury and needs help. They ask, "which insurance does he have"? "Medicare". "Sorry, we don't treat Medicare patients". "Oh. Well, he's kind of hurt bad. We want to make sure he doesn't need a hospital". "Sorry. Go to Legacy. They take your insurance". My injured Dad walks slowly back to the car and we drive around looking for a place that would take us.I was appalled, that they made my head injured and possibly broken boned father walk out the door. But they did. Not one question about symptoms and concern that he may be seriously hurt. "We don't take Medicare".Gave them the benefit of the doubt on that until my experience with their billing department. After that, this review. I will spare the details, but the experience was similar to above. Simply.Do.Not.Care. So rude. I did all the discrepancy research, dates, amounts, everything. Their level of assistance and social caring is just about nil. Basically: "not our problem".Vancouver Clinic's motto: "Not Our Problem".No way does this clinic deserve more than one star. You have to do better than that, delivering public health services.By the way, took their advice, went to Legacy just down the street. They are "Non Profit". They are in the business of providing excellent health services to the community and they do take Medicare patients. Every interaction with them has been helpful and informative. We are in the process of switching our extended family.

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