Client Review on Patient 2 Patient

Keith Lawson

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Keith Lawson

Negative Review

September 06, 2019

1.0 / 5.0

Reviewed on Sep 06, 2019

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If you have other choices, I’d recommend someplace else. My wife went in with an issue. After X-ray found broken bone. Told to take ibuprofen and they’d have a referral for an orthopedic. In final paperwork had wrong hand. Left is not right. Let’s not have to repeat kindergarten. Also told if pain worsens to call back. 2 days later the pain was worse only at night making it difficult to sleep. Called back. After waiting the entire business day, decided to find out why they hadn’t called. On hold, finally their answer was the previous doctor hadn’t put anything in the notes about calling back if pain worsened. To be prescribed something stronger than ibuprofen you have to come back in to be seen by a different doctor. The rub...if they had returned the call right away in the morning and said come back in, we would have just gone to our primary care physician. Now the primary care doctors office is closed, no meds and another night without sleep. Communication is key, getting the correct appendage is key, putting things you say to your patients, under the further care section of the notes is key. Can’t get those things right and wasted a day of our time with no help or at least timely communication? We’ll go elsewhere.

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Client Review on Patient 2 Patient

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