Client Review on Patient Direct

Holly Overby

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Holly Overby

Negative Review

July 07, 2019

1.0 / 5.0

Reviewed on Jul 07, 2019

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Revised (again) :After working with this company for more than a year, we canceled our order and moved on to a better company. Between the turnover in the office, the turnover of contractors (they let ours go without even informing us) and poor communication in general we decided we were done and didn't want the headache this company was giving us. My parents did use their Washington location and had a horrible experience. Multiple delays, wrong cabinets installed, window put a foot lower than the others (the wall had to be cut out and rebuilt to fix), house almost installed backwards when delivered and so much more. It took my parents an extra 9 months to get their house finished. This company only cares about selling homes, not about making sure customers are taken care of or that things are done right.Revised:After leaving the origional review, the owner of Homes Direct (Ray) contacted us. After learning about the issues happening in his Sacramento office, he has made every effort to rectify the situation, including completely overhauling staff at the location and coming in himself to rebuild the office and work with customers. Ray has worked with us to honor everything they originally stated and has been wonderful about keeping us in the loop and on top of this process. Our new contractor has been wonderful also. Both of them have been up front and honest with us and so far we are very happy that we are working with them to build our home. Origional Review:When we tried to purchase a home they told us a contractor would contact us within 7 days to meet with us and give us a quote for land development, and foundation so we could move forward with our house. It took a month and a half of constant calling. Then once the contractor came out he informed us of many hidden costs, including the fact that delivery and set up did not include actually getting it to our property but we would have to pay for all costs for the last few miles and to set it on the foundation because that isn't included in delivery and set up. When we tried to get a breakdown of what is their responsibility and what we were expected to pay for they would not give us clear answers. When we decided to go with them they said they help us through the whole process only to want to wash their hands of everything once we signed the papers.The contractor they sent out was not professional at all and even blew off another customer that he was supposed to meet with at the same time as us. They had called because they were out waiting on their property for a no show contractor.We were very disappointed in this experience!

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