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Last Updated September 1, 2026
Patients with Compassion PCW
East County | El Cajon, California, 92020
Client Review on Patients with Compassion PCW
Feedback:
I'm from out of town and I got sick during my trip. I went to this UC cause it had good reviews which i now believe to be completely false.Took them 1.5 hours to process my insurance. Then another 2 waiting in the office for the doctor. Who then just used a flowchart to diagnose me. After that the doctor kept insisting that i get my meds there as it is only $20. I wanted my insurance to pay for my meds so i had them send it to the cvs. They gave me a fake printount on their letter stating the prescription was sent to the pharmacy. Upon arriving at the pharmacy they tell me nothing has come through. I wait and hour call back still nothing. I call the Urgent care they claim they resent it for me. Waited another hour nothing at pharmacy. I call back and they close at 16:00 not 20:00. So the pharmacist couldn't get a hold of them. So i was stuck without antibiotics.That night my throat infection worsened to the point i had an extremely high fever and developed a sever cough. The next day I called the pharmacy again...nothing. i called the clinic and requested they call it in instead. They said they would. Called cvs an hour later...nothing. At this point i called my health insurance and started a fraud claim. I 3 way called the UC and told them if they don't send my prescription when they hang up the i will press charges. Doubt they keep that recording...5 min later CVS called and said they just called it in.If i could give this UC less than 0 stars i would. -5 stars
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