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Last Updated June 1, 2026
Planet ASTRO Delivery
Delivery | North Hollywood, California, 91605Client Review on Planet ASTRO Delivery
Feedback:
Lindsay lacks professionalism. I couldn't tell if it was her "lack of training" or her naturally condescending attitude, why she's disrespectful. I called at approximately 10 a.m and was on hold for 17 minutes. Finally, I called a second time, wondering if this location in particular had preferred times when clients could speak to a representative on the phone. However, the same "thanks for calling, please hold" protocal before I could get a word out. I figured that they are probably busy, however, I'm curious why staff chooses to not inform clients about when the best time to return a call is to receive assistance and avoid being on hold for 17 minutes, what if an employee was alone at the front desk for 30 minutes while another was taking a lunch break? According to Lindsay "We simply put a client on hold until there's 2 employees at the front desk" and "by protocol, staff is trained to place a call on hold until 2 employees are at the front". Repeating herself when I explained how disrespectful this is to clients who prefer this location as there home gym and are treated as if they do not matter by protocol. Lindsay replies "We can't inform them of a better time to call because the person at the front has to worry about the clients present, that's our priority." That sounds like a lazy way of handling a high volume of clients at once, of course, if that was even the case here. Howard, please hire and train your staff accordingly. This was a terrible representation of the training of your staff at this gym based on my interaction with Lindsay.
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