Client Review on PLANET EXPRESS

Frosted Plum

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Frosted Plum

Negative Review

March 07, 2020

1.0 / 5.0

Reviewed on Mar 07, 2020

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I’ve dealt with Planet Express a few times but didn’t have issues till this last time. The timeline which Planet Express has for one of its couriers ‘Aramex’ are completely incorrect for the Oregon warehouse. The timelines on the site say 5-8 days and I only received my package after almost a month of waiting. Because of this I was forced to order a second package with similar content (mostly exactly identical content) but this package had more in it. Interestingly, the second package which I got delivered through FedEx only had approximately 1/3rd of the custom duties which I was charged as opposed to Aramex. So while the “stated” cost for Aramex is low, it’s actually not. Also the shipping times are very misleading. To top things off, communication from Aramex and Planet Express has been extremely poor. While I was reassured that I’d be given updates none of this was done. Use planet express - especially with Aramex - very, very carefully.

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