Client Review on PLANET EXPRESS

Catherine Cheo...

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Catherine Cheong

Negative Review

July 06, 2020

1.0 / 5.0

Reviewed on Jul 06, 2020

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Planet Express is the worst shipping service I have ever used. - Its shipping rates are higher than its competitors. On top of this, they tag on extra charges for sending out your packages. - Its repacking service is hopeless. I requested for this twice. The first one took 3-4 business days. The second one is STILL not packed after 5 business days. Apparently, even a simple task like this takes them days and days to do. When I complained about this, the team cancelled my repack request without giving a reason. Not only is their service bad, they also give you attitude should you complain. Eventually, a member of their team reached out to be me to offer USD$10 shipping credit as an apology But he insisted that my package could not be repacked into a smaller box. That's a lie. The package in the warehouse measures 14 x 11 x 15 inches. It only has one item in it, a bottle of health supplements measuring 3.1 x 3.1 x 5.2 inches. This means the box is 3-4 times the size of the item inside it. The measely US$10 shipping credit does not cover the extra space the box takes up during shipping if it is not repacked. Why should I have to spend extra money because your team refused to repack the box as it said it would?- The packages they send out are hopelessly late. I used their USPS service which promised delivery of my package in 10-12 business days. It arrived in 20 business days. Even worse, when I asked where it is, I was given a list of lies why the package was not delivered, like the local postal operator in my country refused to deliver international packages due to Covid-19 (why even offer this service in this case?), and the package would be sent out the next working day (it was not). If you have difficulties, it is ok, just be honest. No need to give your clients the run around. It is very unprofessional. This company is the most hopelessly run one I have ever engaged the services of. Suite ID #C7178

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