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Last Updated September 1, 2026
Planet Herb MMC
1157 hilltop drive | Redding, California, 96003
Client Review on Planet Herb MMC
Feedback:
Don't go if you have great insurance or unless you have no other alternative! I was recently at Mercy for an incident that I thought was a kidney infection at 6:30am. They checked me in and I gave a urine sample about a 1/2 hour later. I was all by myself mind you. They checked my insurance and since I hadn't met my deductible they proceeded to charge the full amount of that deductible and an approximate amount even though it was uncertain of my diagnosis. I gave a blood sample at 7:30 and waited for doctors to see me. I waited until 8:30 where I saw the PA (physician's assistant), who determined assumed I had a Lat strain. I then had to wait to check out at 9:30. What was the final bill for waiting for three hours, no medicine, and no doctor visit. $3,600. They charged $2,700 to sit in the emergency room for three hours. I talked to an employee and they jacked up the price because I had insurance and hadn't met my deductible. That is standard practice. They coded me a "high urgency" yet that makes little sense since I wasn't seen for two hours? I have called to talk about overbilling and they said I needed to follow protocol that being write a letter even though I had called three different times about the incident. I have had great service at Hilltop Medical and never been billed for sitting in the lobby!!!! I gave it one star because the nurse and phlebotomist were friendly and helpful. The lower response from the owner suggests he is concerned about this, but I have left messages and they haven't been returned numerous times. Please contact me about my situation. You have my number on file
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