Client Review on Premier Patient Care

Jenna Franz

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Jenna Franz

Negative Review

July 07, 2018

1.0 / 5.0

Reviewed on Jul 07, 2018

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Procedure was successful but the billing process was horrendous. I logged in to the portal shortly after receiving my 1st bill in February & my account showed $0 due. I called the office the next day & was told they would look into it & get back to me. Same message after 13 calls over the course of 5 months. Assured multiple times that I had not been reported to collections, but received 2 collection letters in May (told again that I was not reported to collections after receipt of these letters). I am 50 years old & have never been reported to collections in my life! I told the office that, due to the excessive amount of time I spent trying to resolve this plus the stress this caused me, I didn't feel that I should still be expected to pay. The response was that the doctor did not feel he should be penalized because the procedure was successful. What business owner doesn't believe he should be penalized for poor customer service? The doctor is arrogant & unapologetic.

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Client Review on Premier Patient Care

Jenna Franz

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Client Review on Premier Patient Care

Jenna Franz

Jenna Franz

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