Client Review on Puff N Chill

Calel Official

1 contributions
0 helpful votes

Reply TO REVIEW

Calel Official

Negative Review

July 07, 2019

1.0 / 5.0

Reviewed on Jul 07, 2019

Feedback:

Great prices but the customer service needs a lot of improvement. To start I’ve been here over 7 times since I recently moved here and have spent a good amount of money. Earlier this week I put in an online order, and got a text saying they received my order. When I showed up an hour later no one worked on my order or even noticed that I placed it until I arrived.Tonight I waited in line for 10 minutes, which didn’t bother me but when Jason and I think his name is Skip (tall black guy) were done with their customers neither of them made initiative to help me and they made it seem like I was a burden to help. I asked Jason about a few products and in the midst of him “helping” me he went off and did other tasks without explanation so I had to wait longer. I felt rushed when he came back to “help” me but he wasn’t helpful at all.The last thing is the rewards program. Two times already workers have rung me up and had me pay without asking if I’m a rewards member. I think his name is Skip (tall black guy). Tonight after he rung me up I told him I’m a member and then he played it off like he added points after the fact..which he obviously didnt. I know you guys have long busy days and you’re tired and maybe agitated during the end of the night but keep in mind that it could be the same for customers such as myself. I worked a 12 hours today and came to buy your product, I would atleast like to feel welcomed and invited. Tonight I felt rushed and like my business didn’t matter. On a positive note I do have to say the guy with glasses is very nice and welcoming and so is the younger lady. I most likely will not come back because I do value service over prices.P.s. there is a review almost exactly the same as mine from 7 months ago. The business representative says “customer service is our main priority”. It’s been 7 months from that review, now I am writing one so it’s quite obvious no change has been made.

Reply TO REVIEW

Was this review helpful to you?

Yes No

Puff N Chill

Client Review on Puff N Chill

Calel Official

Calel Official

Feedback:

Request a quote from
Puff N Chill

Email Us

Our Partners

Puff N Chill

Client Review on Puff N Chill

Calel Official

Calel Official

Feedback:

Request a quote fromPuff N Chill

Email Us

Our Partners

Request a quote from
Puff N Chill