Qualified Patient Care Group
na | Las Vegas, Nevada, naClient Reviews on Qualified Patient Care Group
- 1.6 / 5.0
12 Reviews
Feedback:
Wanted to share my very poor and disappointing experience with Dr. Kurt Von Hartleben at Dignity Health today at: 8689 West Charleston Blvd. Las Vegas NV. 89117.Previous blood tests here showed high cholesterol levels, in our conversation today I asked if I could request some specific testing on my blood. Specifically fractionated SD – LDL cholesterol panel and a few hormone tests. His response was a bit shocking and unexpected. Dr. Kurt Von Hartleben said he would not request specific basic blood tests for me unless I was having some problems.(evidently you got to wait until there’s a problem to run a test. IDK)Dr. Kurt Von Hartleben stated I would have to pay for the tests personally, to which I replied I would. (obviously more concerned about my finances than my well-being. Or just intimidating me if I couldn’t afford it.)Then he said he would not request specific test at all and I would need to request them from the lab directly. (The lab in their office directly next-door)Looking back at my first lab tests, I realize now that he never requested the hormone levels I asked for initialy. Dr. H didn’t inform me at my first appointment that he would not order specific blood tests he just didn’t. His attitude on this makes no sense to me. If you’re someone that’s gonna be proactive for your health I highly recommend you find another option. if you’re going in for reactive healthcare from an illness or such I couldn’t give you an opinion on that. Hope this helps,Good day.
Feedback:
After several of Dignity's long time great Dr's retired, patients were left with a list of the Doctors that were still with them. Dignity offered no help in selecting another Doctor just a letter stating your doctor is gone. When you or your Insurance Company is paying for your health care DON'T accept a Doctor that is average or a Doctor you're uncomfortable with. Dr. Katrina Mercado is young and an average Doctor at best with an average bedside manner from Dignity's list. You'll get the obligatory 10 maybe 15 minutes. OK for a cold or tummy ache but don't expect much more. Search for a better choice. Do not settle for average at best. Not when it comes to your health. Dr. Mercado will NOT refill your difficult prescriptions and did not go into detail about my diagnosted condition. I left with questions and no instruction which as it turned out I would need. I found her initial questions to be a bit insulting as if I'd not already done what she suggested through out my life and her course of treatment to be the incorrect dosage for me. Thank goodness for 2nd opinions. Find a better choice. Dignity Health Care is not worth your time or your money. Scheduling is difficult as is the long phone wait. You'll only ever get a centralized scheduling/refill/referral/call center.
Feedback:
Excellent Patient Care Services! The Staff has always been very pleasant and timely, and I am very pleased with my Primary Care Provider. I have been to this location two times so far to see Dr. Kurt Von Hartleben and I am very happy with his care. He genuinely listened to all my concerns and took the time to answer all my questions, and, he is very personable. Thank you all!
Feedback:
These people should dress in circus clown outfits at this facility. It is bad enough that one has to hold for 30 minutes whenever you call, deal with power tripping slobs at the desk, but Dr. Hong is irresponsible and neglectful. My wife and I have been his patients for a couple of years. I am 63, my wife is 66 and she has been paraplegic for 30 years. She ran a fever yesterday and so she called to see if she could get an order for a urine sample as that is usually the first order of business with paraplegics. The "doctor" refused to order a sample at Quest and told us to go to Quick Care! He is our doctor for heavens sake and he won't even call in a urine culture to Quest? He obviously does not want to be bothered with patients who come twice a year to see him. Beyond that, last year my PSA was 4.3. He did not do a digital exam, which is the obvious first step in diagnosis, but told me I should get a biopsy. I went back in October and it went down to 3.7, again did not provide the basic exam but he told me not to worry about it, it must have been inflammation or an infection.... minus any diagnostic testing, of course.. The last time my wife and I were there, he did not check our hearts, did not use a stethoscope, did nothing but blow us off. This is not medical care, nor is it professional in any way. We have a new and reputable doctor lined up for tomorrow. If you value your health or well being, this is the last place you want to go. The place should be closed down.
Feedback:
Came here for several years. Never got to see the same Dr. twice due to the high turn over of Dr.s. Then twice I didn't get my bill for the copay for months...they immediately began calling saying my $15 co pay was late. When I called they said they had sent it 3 times times. I would have believed that maybe they got list in the mail except this scenario happened more than once.. I like the hospital on Warm Springs, but not this location
Feedback:
I made an appointment 21 days ago to see The doctors for me and my wife. I called the main number yesterday on 06/12/18 and was advised to show togheter at 7:30 in the morning. On arrival at the Charleston location, we were told that the appointment was two hours later. This office and the staff at this location are unprofessional and out right rude, including the manager Emilia Lee Israel. I have left server alone massages with her to call be back with negative results. DO NOT use this location or deal with this health group.
Feedback:
Dr. Hong, if you if want to call this guy a doctor, walks into the exam room stating that he's exstensively read through my records then proceeds to blurt out incorrect information about my medical history? Wow, great start for meeting your newly assigned doctor... Then, after some more negative ongoings, everything just kept going downhill from then on, besides falling asleep during the visit, he literally jumped out of his seat and shouted at me "you're treating me like s%#t, I'm no longer going to treat you! you need to find another, doctor!" and proceeded to grab his things and stomp out of the room like a five year old child and left me without any care at all, even after I apologized for my sub par behavior...but in my defense, I'm in an extreme amount of pain at the present time and in dyer need of surgery...the doctor merely didn't like the way he was being treated. BTW, since when is it the patients job on how to treat the doctor, I thought it was the other way around? Dr. Hong and the staff here at this facility should be extremely ashamed of themselves! People depepend on people...and you've failed the people! SHAME ON YOU!
Feedback:
The medical assistant's were very nice but I felt the doctor was very attentive the first two visits. Then she seemed to blow off my needs because I was "young" . I found a new primary and so far I have numerous medical problems and signs of cancer based on test my new primary has done. Which are the same ones I asked her for over a year ago. Sad. Hopefully it's not too late for my health.
Feedback:
Dr. Shirley Rodriguez is a great doctor. Her support staff is a joke ! I never got my referrals . And now my refills for my medicine hasn't been sent in. This is a absolutely joke and im thinking of reporting them to the BBB. Since the lady that commented below me has had the same exact experience! Im so sad. I need my medicine and these jerks can't even do their job ! Ive never had this problem before !
Feedback:
Suffered a Torn achillies the night before. Thought about going to urgent/quick care but knew iwill need referral to orthopedic. Literally hopped into the facility to see my primary doc.2 patients before me were complaining about their care and upset with whatever. Didnt pay attention except the way the staff treated them...not outwardly rude but indifferent and unhelpful. Of course i was only worried about my injury, so theres no way they would treat me like that. Wrong! They just dont care who u are. I get called and learn the facility doesnt have xray, medical supplies to even put my leg in a splint or crutches to borrow. Got a perscription for crutches (yeah) but isnt covered at walgreens..have to find a med supply store. Of course didnt know that going in, kinda assumed my primary care would be able to handle some of it. Asked the help at the desk and received generic "we dont know anything " kinda answers. Thank goodness for google. The front desk people either are not very knowledgeable or just not helpful, maybe a bad day. Received my referral, then Doc Wheeled me to the lobby. i had to hop to my car on my own without a wheelchair, crutches or splint for my torn achillies. I guess not the most compassionate people but it was their lunch hour. At the end of it all, doc suggested i go to urgent care to get splint, xrays and crutches. So dont go to dignity if u need anything done for u except a referral. Needless to say, i will be changing my doctor and not planning on coming back to this place. Go to urgent care before even considering coming to this facility, so u wont waste all your time.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
