Client Review on ROGL - Thousand Oaks

Tim Freund

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Tim Freund

Negative Review

July 07, 2019

2.0 / 5.0

Reviewed on Jul 07, 2019

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Purchased a CPO F type. Sales staff was great. It's been 14 months and I want to have the 12 month service done. Apparently Jaguar only allows the 12 month service to be done within 13 months. After that, you are just out of luck. What?? The car gives no such warning and neither does the dealer? Given this absurdity from Jaguar Corporate, you would think in an effort to provide quality customer service I would have been contacted by Silver Star when either a) the 12 month service was due or b) when the time deadline arbitrarily imposed by Jaguar was coming up. Nada. Neither happened. Further that when I complained that the 2nd annual service should be covered by Silver Star since I never heard of nor ever signed anything regarding a time limit for annual service work, that the Silver Star would want a happy customer and offer to give me a complimentary service. This especially given the service is just an oil change and filter. Moreover, knowing that this is a recurring problem for Jag owners, Silver Star one would think, would take actions to avoid the type of unpleasant conversation I just had. All in all pretty disappointing customer service.

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ROGL - Thousand Oaks

Client Review on ROGL - Thousand Oaks

Tim Freund

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ROGL - Thousand Oaks

Client Review on ROGL - Thousand Oaks

Tim Freund

Tim Freund

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