Client Review on Royal Treatment Center

Joy W

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Joy W

Negative Review

October 07, 2019

1.0 / 5.0

Reviewed on Oct 07, 2019

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Dr Royal is a self-absorbed, condescending, arrogant person who does not know as much as she thinks she does. Just because she wrote a poorly written book does not mean she is the end all be all of veterinary medicine. I’ve been to the Royal Treatment Center twice and both times I was treated as if I was ignorant. I’ve had dogs for over 50 years and I have dealt with a plethora of medical, physical, emotional and training issues with my dogs (mostly recues). I’m not ignorant or a novice dog owner. Both times I was at the RTVC I was over charged on my bill and had to have them credit my account for their errors. Dr Royal will charge you for tests that you did not request or approve. On my last visit she said to my face “I’m doing a full blood workup, no matter what. After all it’s only money…well your money.” What kind of doctor says that to their client? I have a vet that I am very happy with in my area, I only went to the RTC for diet suggestions and titers. On my first visit I had two check ups, one set of puppy shots and paid for diet formulations for two dogs, my bill was $892. When I discussed diets I made it very clear to Dr Royal that I’m not a rich person and am looking for diets that I can make and feed my two dogs, that would be within a reasonable budget. What did I get? Rabbit formula for the puppy and grass fed beef for the adult. When I calculated out the cost of these recipes, it would cost around $1,200 a month to feed two dogs. I don’t know what world Dr Barbara Royal lives in but I don’t know of many people that could afford that much to feed two dogs. When I complained and asked Royal for recipes that were realistic she treated me like I was beneath her because I needed a more cost effective meal plan. After 3 months I finally got recipes that were realistic with proteins that were readily available and cost effective. Every time I have requested other recipes (as part of the diet formulations I paid for) it took around two months, several emails and at times emails to the office manager to receive. Their turnaround time is very slow but they will eventually get it to you if you pester them enough. I was not impressed at all with Barbara Royal or her facility, but thought I would give it a second chance. That was a big mistake…..On my second visit I went to the RTC with my two dogs for titer tests and heart worm. That was my only reason for the visit. But Dr Royal felt that she had to run a number of tests because I mentioned on dog anal glands do not empty and the puppies breathing is still fast (has it has been since I got her), my normal vet is aware of these conditions. It took three requests to get the test results sent to my regular vet. And the RTVC never discussed the results with me until I questioned the office manager. And at that point all I got was “make an appointment in 2 months to discuss.” Well that is not happening!! My one dogs fecal bacteria test is way off and I don’t know why, especially when I’m feeding him diet formulations that they created!!! When I left the office my bill was $1,289!! And the worst part was they did not even perform the titers on one of my dogs! The main reason I went there. I had to talk to the office manager to get the titers run on my second dog with blood they said they still had on hand. I find it curious that both my dogs had exactly the same titer results, makes me think that they did not send in the right blood sample. Unless you want to get Royally screwed by a bunch of rude, arrogant people do not go to the Royal Treatment Veterinary Center. Many (not all) of their staff seem to have the same narcissistic personality as Barbara Royal.

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Joy W

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