Royal Treatment Center
8417 S. Vermont | California, United States, 90044Client Reviews on Royal Treatment Center
- 4.3 / 5.0
17 Reviews
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Stay away!!! Dr. Royal and company are self absorbed and rude to pet owners and assume they know more than you do—even if they just meet you and your pet for the first time. Then they try and charge you into the poor house with supplements and expensive pet food —and even when I told tell them as a teacher I don’t have a lot of disposable income they looked at me as if I didn’t love my pet unless I was willing to go broke to buy what they were selling.Thanks but no thanks. I’ll go elsewhere where I can actually be respected and not be treated as a cash cow.
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Dr Royal is an exceptional Vet ! She has helped educate me on species specific Nutrition to help maintain the best health possible for my shelties. She has a very unique clinic that is A+ along with her staff. The Veterinary Medicine she practices is second to none. I love that her core beliefs are Not to over vaccinate as the mainstream Vets sadly push and that correct Nutrition helps the body to stay healthy and heal itself. She doesn't push drugs whatsoever and suggest ways to avoid doing so with supplements acupuncture or whatever else she deems appropriate. We travel over 55 miles to see her a couple times a year since I have multiple pets...and, Dr Royal is one of a kind and so worth the distance! <3 from Dash and FlashThank you for everything you do and helping change the future of Veterinary Medicine!
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Dr Royal is a self-absorbed, condescending, arrogant person who does not know as much as she thinks she does. Just because she wrote a poorly written book does not mean she is the end all be all of veterinary medicine. I’ve been to the Royal Treatment Center twice and both times I was treated as if I was ignorant. I’ve had dogs for over 50 years and I have dealt with a plethora of medical, physical, emotional and training issues with my dogs (mostly recues). I’m not ignorant or a novice dog owner. Both times I was at the RTVC I was over charged on my bill and had to have them credit my account for their errors. Dr Royal will charge you for tests that you did not request or approve. On my last visit she said to my face “I’m doing a full blood workup, no matter what. After all it’s only money…well your money.” What kind of doctor says that to their client? I have a vet that I am very happy with in my area, I only went to the RTC for diet suggestions and titers. On my first visit I had two check ups, one set of puppy shots and paid for diet formulations for two dogs, my bill was $892. When I discussed diets I made it very clear to Dr Royal that I’m not a rich person and am looking for diets that I can make and feed my two dogs, that would be within a reasonable budget. What did I get? Rabbit formula for the puppy and grass fed beef for the adult. When I calculated out the cost of these recipes, it would cost around $1,200 a month to feed two dogs. I don’t know what world Dr Barbara Royal lives in but I don’t know of many people that could afford that much to feed two dogs. When I complained and asked Royal for recipes that were realistic she treated me like I was beneath her because I needed a more cost effective meal plan. After 3 months I finally got recipes that were realistic with proteins that were readily available and cost effective. Every time I have requested other recipes (as part of the diet formulations I paid for) it took around two months, several emails and at times emails to the office manager to receive. Their turnaround time is very slow but they will eventually get it to you if you pester them enough. I was not impressed at all with Barbara Royal or her facility, but thought I would give it a second chance. That was a big mistake…..On my second visit I went to the RTC with my two dogs for titer tests and heart worm. That was my only reason for the visit. But Dr Royal felt that she had to run a number of tests because I mentioned on dog anal glands do not empty and the puppies breathing is still fast (has it has been since I got her), my normal vet is aware of these conditions. It took three requests to get the test results sent to my regular vet. And the RTVC never discussed the results with me until I questioned the office manager. And at that point all I got was “make an appointment in 2 months to discuss.” Well that is not happening!! My one dogs fecal bacteria test is way off and I don’t know why, especially when I’m feeding him diet formulations that they created!!! When I left the office my bill was $1,289!! And the worst part was they did not even perform the titers on one of my dogs! The main reason I went there. I had to talk to the office manager to get the titers run on my second dog with blood they said they still had on hand. I find it curious that both my dogs had exactly the same titer results, makes me think that they did not send in the right blood sample. Unless you want to get Royally screwed by a bunch of rude, arrogant people do not go to the Royal Treatment Veterinary Center. Many (not all) of their staff seem to have the same narcissistic personality as Barbara Royal.
Feedback:
Love this place. Dr. Royal and all the staff - Tash, Kate, Megan, Katelyn are wonderful. Been coming here for overall holistic care and physical therapy for my senior dogs. If you're looking for a proactive vet who actually has an opinion on what type and brands of dog food you should be giving and will take the time to track down the root cause of a health issue, this is the place for you. The experience here has been different than any other vet I've been to.
Feedback:
Dr. Royal where have you been all my life? I am so grateful to have been recommended to your practice for my Doberman. The staff is exceptional, caring, and extremely responsive. I learned so much from our initial visit and feel confident in the care provided. Thank you for thoroughly discussing my dogs condition, causes and treatment plan in a digestible and compassionate manner. Everyone wants to do whats best for their pet and one of the first and most important steps is to understand nutrition which clearly Dr. Royal is an expert. It may take some time to get an initial appointment but do yourself and your pet a favor and make that appointment. Thank you Dr. Royal and your amazing team.
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Really expected holistic place to be down to earth but was assaulted by a stream of bionic woman basically spilling out rules to me non stop like a doctor who thinks they know it all and be damned if the patient has anything to say, do not interrupt me. This during my vet visit. Sincerely I found myself running out of there. Never to return.
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Having been a dog owner most of my life, I have had many experiences with multiple Vets over a 35 year period. Royal Vet is by far in the top 2%. Dr. Stemack is a favorite! The use of alternative and holistic options along with straight up medical provides for all treatment options. The supplements recommended for our 14 yr old poodle mix kept his quaulity of life above and beyond what could have been expected with a diagnosis of Renal failure. I believe in my heart that Dr. Royal and her staff helped my animal lead a full life for 2+ years after they began treating our aging dog. Alex (a staff tech) would inject fluids on a regular basis with compassion (I could not do it). They are prompt on call backs, providing detailed information. The staff is kind and understanding, When it comes to the bond between human and our furry family members. Their services are not inexpensive- but I always felt a value for services rendered. It does not get any better than Royal Vet.
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Dr. Royal is the best of the best.Brilliant, experienced, kind, and customizes care. The tech staff outstanding as well.My pups thrive because of Dr. Royal!Grateful
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I just brought my guy there. Hank, he’s a one year old Great Dane. Dr. Royal is someone that I really admire and look up to. So naturally I sought out her center after watching Pet Fooled on Netflix for the 1,000,000th Time. They do titer tests here which is where they test for antibodies so you don’t over vaccinate your fur baby but your still sure they are protected. They are extremely reasonably priced and Hank loved our vet and tech and everyone of the staff that came and met him. They really take their time and send you home with detailed notes from your entire visit. We’re going back in 2 weeks for chiropractic. They offer so many amazing services and work with an awesome surgeon that we are really looking forward to meeting for his neuter and laparoscopic gastropexy next year. Can not say enough amazing things! Thank you Dr. Ariel and everyone at The Royal Treatment! You’ve gained a lifelong patient!
Feedback:
We rescue adult dogs (three, at present), who unfortunately have health issues. We've been going to a particular vet for 37 years. We knew he was expensive but we trusted him. After our bichon-maltese mix had oxalate bladder stone surgery at a surgical center, we wanted to explore holistic approaches, nutrition, etc., although my vet said nothing would help keep the stones from returning. But we knew we had to try. I had heard wonderful things about Royal Treatment. I cannot recommend them highly enough: the care is personal and comprehensive. From the receptionist to the techs to the wonderful Dr. VonderHaar ("Dr. V"). We have Kasper on some supplements, bone broth which flushes him out, and regular veterinary care. We took our yorkie Pearl (rescued at age 7, after being a puppy mill breeder) there when she started having serious GI issues. This is when we decided to change all of our dogs over to Royal Treatment Center. My vet had limited suggestions, and I wanted holistic input. In addition to the regular care, we have added supplements, food change to a "novel" protein, and a regular antibiotic that even my regular vet didn't mention. See? COMPREHENSIVE care. She is improving slowly - it's a difficult inflammation to treat. Dr. V and I chat via email all the time, which has been fantastic, as minor changes can have a huge impact on Pearl's condition. Now, here's the kicker: B12 shots are part of the protocol. My regular vet was charging me $102.50 per shot (a series of 13 shots): $44 for the shot, $58.50 for the office visit. Royal charges me $12/shot! That's it! They weigh her because her weight is important. Or I could learn to do it myself, which would be even cheaper. 20 tablets of prednisone from my regular vet: $35. 60 tablets from Dr. V: $18!!!! I know there have been some negative reviews on price, but labs, x-rays are cheaper here than the rip-off vet I've been going to for 37 years. We will wean her off the prednisone to a natural form eventually - something the traditional vet doesn't know anything about. Price wouldn't matter if I didn't believe my dogs were getting the best care possible. This is a wonderful collaborative experience, and I cannot recommend them highly enough. A great resource in the Chicago area.
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