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Negative Review

February 07, 2020

2.0 / 5.0

Reviewed on Feb 07, 2020

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Let me start by saying, I am a medical patient. This place is less than 5 minutes from my house. Their prices are higher than other locations in the area but I was okay paying a premium for the convenience. I've chosen to stop doing business with Garden Remedies after a year of doing business with them. I much prefer driving 20+ minutes to another location to purchase medicinal products where the staff is friendly, professional, and treats their patrons with respect.I really want to like this place. I've visited at least a couple dozen times over the last year; some visits were more pleasurable than most. They usually have what I want in stock, the staff is generally friendly, but the last few times I've been there I was berated by the security staff and the unfriendly folks who work the front desk. Over time this particular location has declined sharply in customer service and professionalism; particularly after they were approved for recreational sales. It has been increasingly more difficult to do business with Garden Remedies. I've tried to call for general inquiries, to schedule an appointment, and to speak with a manager; their call center has been having "technical difficulties" for the last three months. They provide no alternative option to contact them. It's damn near impossible to get a hold of anyone unless you're already in the dispensary to buy something.Save yourself the trip.

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