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Last Updated May 1, 2025
Sarah's stem shop
1234 Main St. | Huntington Beach, California, 92647
Client Review on Sarah's stem shop
Feedback:
Was referred here by my PCP and was reluctant when I realized the Dr works out of a medical spa… I wish I listened to my gut. Dr. Vakkalanka was able to diagnose and prescribe the correct medicine for issues I've been having with both ears for going on two years!! Recently though both ears flared up while I was at work! I could barely hear out of my left ear. I called the office and left a v/m- no one returned my call. Luckily the following day was my only day off that week and if you could imagine I had the worst night sleep! I called the office the entire morning and no one was answering! I went into the office very frustrated and in pain. They told me that there was no way I could be seen and told me I should just go to an urgent care!!! I begged and asked if anyone cancelled or no-showed to please call and I would show up. They were able to squeeze me in BUT my insurance would not cover the appointment bc it was same day and they have to submit a referral for any appt I make and it takes 3-10 business days etc. SO they asked that I pay a $100 office visit fee. The drops Dr. Vakkalanka prescribed were already prescribed to me twice in the past year and my insurance wouldn't cover it. It has been SIX Days since my appt and her office staff continues to send prescriptions that aren't covered by my insurance! I am very grateful and I don't doubt the doctors qualifications! BUT she needs her own office with QUALIFIED Medical assistants. I feel scammed out of $100 that my insurance would've covered if I waited and I feel neglected. Cold, lacking compassion and basic customer service training would best describe this office.
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