Client Review on SCC dba Universal Collective

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Negative Review

July 06, 2018

2.0 / 5.0

Reviewed on Jul 06, 2018

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My experience at SCC dba Universal Collective was a textbook example of Good Marketing Gone Wrong, wherein an advertisement was successful at inducing a spontaneous visit from an otherwise non-customer, but once inside fail to follow through and create an upset customer instead. Although, I'm not in any sense 'upset,' I am however annoyed enough offer some feedback on their failure, forthwith.Getting ThereWhoa Nelly! This store is in a tricky spot. Although the address (correctly) indicates it is on Cahuenga Blvd, it is more accurate to describe it as being on the south side of Ventura Blvd about two blocks west of Universal CityWalk and about two blocks east of Lankershim blvd, in Universal City. The shop is mid-block and has a very small parking lot next to it that can only accommodate maybe 6 cars and guarantees that you'll probably have a harrowing experience as you back out onto that almost always busy commuter corridor between Hollywood and the Valley. There is a complimentary valet service (which really isn't complimentary unless you are a d_ck and don't tip), but because of the near nonexistence of parking anywhere reasonably close by it is more of a necessity than a perk.Getting InAs you walk through the doors at Universal Collective, you will encounter a spacious waiting room with ample seating. To the left, an employee is stationed behind a teller window to check patients in. As of Sept. 2017, they require customers to be 18+ years old and have a current original medical recommendation in possession. A single page agreement must be completed and after about 15 minutes you're in.Getting GamedRecently I have been researching and taking advantage of an unusual marketing practice called FTP promotions. First Time Patient promos offer financial based incentives to attract new potential customers, provide an opportunity to become the provider of a solution for immediate and future needs. Loss Leader advertising is usually intended to serve the same purpose, so when I noticed an unusually good deal on weedmaps I decided to take a trip across the Valley; and because the sale expired in about 3 hours, I bit the bullet and ventured out into Thursday night rush hour traffic. According to "Deals" section, FTP's are given a "free" $10 gram of pot with a minimum $10 purchase. The unusually good deal was one ounce of hybrid shake for $30. Now, it is my contention that a "minimum $10 purchase" requirement is satisfied if I purchase something for $30 bucks. Not at Universal I discovered, where I was told that because I was getting a special weedmaps only deal--I had to spend an additional $10 bucks to get the free gram. So, instead of a $10 minimum it was a $40 minimum--can anybody say "bait and switch"?Honestly, I am more upset for Universal than at them; I had driven by this storefront a hundred times and had never really considered stopping in because of the location. Finally, they succeed in overcoming my reservations only to write my business off over $10? Somebody might want to rethink those policies sometime soon.BTW- the quality of the bargain basement hybrid was so-so-as expected.

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