Seattle Green Light CC
9211 Delridge Way South West | Seattle, Washington, 98106| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 9:00am - 12:00am |
| Saturday | 9:00am - 12:00am |
| Sunday | 10:00am - 9:00pm |
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Seattle Green Light CC Reviews
D Weymouth
1 contributions
0 helpful votes
- 1.0 / 5.0
Overall Feedback:
As an Uber driver, I have been loyal to provide only Uber rideshare services and not Lyft as many drivers use both platforms. I am now considering expanding my portfolio to drive for Lyft and cancel Uber all together based on my experiences here.They encourage you to schedule your inspection appointment online with the understanding that by arriving on time will allow you to find parking and be seen at the time you were scheduled for. This was just the opposite here. You pull into the parking lot and every space is marked no parking for Uber. They even have security meet you at your car if you try to park there to go inside to ask where to park. After driving around for several minutes you decide to park down the street and walk several blocks and go inside. You are greeted upstairs with a line out the door. And more than 70 people sitting while waiting for an inspection. The line took quite awhile to get checked in and your 2pm appointment and the peraon checking people in didnt care that you had an appointment online. They said it was going to be an hour to an hour and a half before you will be helped. I asked why make an appointment online if your appointment time did not mean anything. He was rude and stated you dont have to be there and that you can come back another time and go through the process again. He dismissed and frustration and didnt seem to care that you drove through traffic to be there and drove around trying to find parking. I shared the fact that as a driver it is important for us to orovide perfect customer service to our riders and the culture here was far from reasonable or professional.I spoke to a manager after that. A manager was less enthusiastic to help or show empathy. He just provided some lip service and then began to ignore you. I let him know that the processes and systems were broken and that they were understaffed. He really didnt care and provided no help or answers of why it says on the Uber app that you will be in and out in 20 minutes or less.After an hour an employee introduced herself. She asked how she could help and what brought me in today. She had very little experience and her job was to fill out the form for the inspection. An hour to wait for someone to fill out a form that would have taken me a minute to do on my own. Downstairs I went to the garage. They have one person doing all of the inspections. This is backwards. They have an employee checking people in when it should be able to take a number or if you booked online then just click a button on your arrival. The DMV is ran more efficient. A person to fill out the form for you? Really waste of time! More personnel should be as inspectors rather than greeters. A waste of time, broken systems, rude employees and low standards in a culture of demands for high client reviews from drivers while providing poor service to its partners.
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