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Last Updated May 1, 2025
Shango - Win Sivers
6033 NE Win Sivers Dr | Portland, Oregon, 97220
Client Review on Shango - Win Sivers
Feedback:
My husband and I are practically regulars at this Shango and we will be taking our business elsewhere from here on out after our visit on Mar 4, Sunday afternoon.Shango used to be one of the most laid back shops regarding handling and smelling the sample jars. I now know the OLCC is cracking down and they had to change their system up, totally understandable.What I don't understand is why you wouldn't politely explain this change to your customers who don't know about it and pick up the glass jar you set on the counter (without saying anything), rather than rudely snapping at them to leave the jar on the counter and then offering no explanation.We left and went to Chalice Farms that day (they are literally minutes down the road), got insanely better service, and happily paid their slightly higher price. We weren't allowed to touch the sample jars at Chalice either, but rather than expect customers to bend down awkwardly to smell the jar on a super low counter, their budtender nicely held the jar out to us to smell.Customer service is king guys, and there are other weed shops minutes away from you. I would think about this before letting your customer service slip like that. I usually got pretty good, friendly service from you, but all it took was getting snapped at by a woman wearing green lipstick and I don't plan on coming back for quite a while, if ever.
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