Client Review on ShowGrow Santa Ana

Luke Farrell

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Luke Farrell

Negative Review

July 04, 2020

1.0 / 5.0

Reviewed on Jul 04, 2020

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We used to spend consistent money a month here. Selection is good and they used to value loyal customers. But their customer service went off a cliff and we’ll now never go back. A simple vape battery we bought 5 weeks ago broke , and we asked for a replacement. We were buying another $300 worth of product at the same time. Instead of helping their customers with a clearly defective battery, we were read the 30day return policy and to buy a new one. I asked the manager if they are ok with refusing to help us means they lose today’s sale and us as customers forever. They didn’t care and told me that’s fine. I don’t do business with places that don’t care to value their customers with small exceptions to facilitate good service and experience. Was so rude. we’ll take our consistent business elsewhere.

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Client Review on ShowGrow Santa Ana

Luke Farrell

Luke Farrell

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Client Review on ShowGrow Santa Ana

Luke Farrell

Luke Farrell

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