Sierra Well - Reno
1605 E 2nd St Suite #103 | Reno, Nevada, 89502Client Reviews on Sierra Well - Reno
- 5.0 / 5.0
100 Reviews
Feedback:
I ordered ahead for pickup but when I went it I wanted to browse anyway once I saw the main retail store door open. Really nice set up and display. The budtender at the window was super helpful in finding replacements for things they were out of and had great suggestions. This team seems to get the customer service part and really cares about the store.
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I went with a friend for what was supposed to be my first time here... we ended up leaving immediately after arriving due to the lady checking us in. She was full of blatant disrespect for other customers as well during our visit. I have never been treated so badly anywhere in my life! I
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Purchased a tsunami lr memory loss cartridge for $55 and it broke at a little under half full. Thought they would replace it and the manager acted like I broke it on purpose to bring it back! So if you have any problems with your purchase just throw it in the trash.Will never return for their service again. Will not recommend to anyone.
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First time visiting a NV dispensary, great experience in all aspects! Both my girlfriend and I work in the cannabis industry in CO and are very familiar w/ the various types of cannabis products out there. Levi was the SW employee who helped us and he was a huge reason the whole experience went well. He knew their inventory well and helped us get a variety of products and understand the different options without spending too much time weighing decisions. Great recommendations from him on products, store was clean and staff was friendly! Would recommend shopping here!
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This was my first time visiting a dispensary and all I can say is WOW!!! This was a fantastic experience, very professional and relaxing environment. Our personal advisor (nice young man with a short beard) was very, very helpful and knowledgeable. I'm an old man with a couple of minor medical issues and he knew exactly how to advise me for my particular situation. If this stuff works as I hope it will, I'll be coming back to Sierra Well again and again. Thank you for your GREAT! customer service.
Feedback:
The reviews here are not exactly wrong. The staff here is exceptionally friendly, the products are good, but it seems like the expansion has taken a toll on service. I have been to several dispensaries in the Reno area and this is by far the slowest every single time by at least 5-10 min. I used to love going here because it's close to work but what used to be a convenient stop can take up to 25+ minutes now. I get the idea of one on one service, but I wish they had an option or window for people who know what they want and just want to pick it up and go. Instead I've found myself behind people who will spend 15 minutes discussing all aspects of smoking with their salesperson while they have a line behind them. The new front desk has "missed" my check in twice. I've had new associates give me flat out wrong information about strains. Just today my boyfriend went and waited 15 minutes for a consult to be told that they can't take cards. Why not put a sign up? Or let people know on check in? I want to like this place and give them business but lately it hasn't been easy.
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I love that they deliver. And though I haven
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Update: I think the management misunderstood my review as a dissatisfied customer. I am leaving this review to warn consumers that this dispensary is overcharging patients, and recreational users, by more than a fair amount for identical products. In no way did your response address this issue. Original review:
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This place is awesome. Super fast friendly service. I've tried everywhere and this place is by far the best.
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I feel like a real dick forgetting the name of the person who helped me out because he was super nice and helpful. Long curly black hair had a bunch of cool pins on the lanyard he was wearing around his neck. Give that guy a raise cuase he just made my experience here. Tons of great bud, edibles extracts and more. Amazingly friendly staff and I even got a $25 pack of edibles for $1 for spending over $100. Which will be happening again. Definitely going to be going back.
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