Client Review on SJ Patients Group / San Jose Patients Group

April Larkin

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April Larkin

Neutral Review

June 09, 2018

3.0 / 5.0

Reviewed on Jun 09, 2018

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Over the past 7 years I have had nothing but good service from San Jose Medical on Lincoln Ave. While some of the Urgent Care doctors have not been great they have been through. Unfortunately yesterday was different. I had to visit a different Dr for a foot injury due to my regular one not having any openings. This Dr is obviously new to the practice as her name was printed on paper and taped to the placards where the other Dr's names were engraved. So, really no big deal until her assistant came out. Sullen and unsmiling she took my weight and blood pressure, the whole time exuding unhappiness to the point of irritation. There was nothing even close to resembling customer service in her attitude, she was borderline rude. The Dr was nice and in general I had no complaints but she did feel the need to point out that I am an older person which really seemed pointless as of course I know how old I am. I'm sure that she was well meaning and I am not overly annoyed, it just seemed off to have her throw that in the mix. I hope that her assistant/nurse was just having a bad day and not like this every day she is at work. I would normally give 5 stars but yesterday was not up to par. Hopefully today is a better day.

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Client Review on SJ Patients Group / San Jose Patients Group

April Larkin

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Client Review on SJ Patients Group / San Jose Patients Group

April Larkin

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