Client Review on Smoke n relax

Ines Janjic

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Ines Janjic

Negative Review

July 04, 2019

1.0 / 5.0

Reviewed on Jul 04, 2019

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The first time me and my boyfriend went in we ended up leaving with a few things, such as a torch, a nectar collector and a quartz banger. The gentleman helping us at that time was pleasant and answered any questions we had. Unfortunately, the glass on the tip of the nectar collector had severely cracked right after the first use, so we tried to go back not even a couple hours later to the shop to get it returned or exchanged to which the new set of workers rudely told us that that was not allowed and that “next time we should just buy a better product”. They also told us that it was bound to break anyway with how the separate pieces of the collector worked together, which we were not informed of the first time. Not only were we not told about the no return or exchange policy, but no solutions were offered to try to help us out in the slightest.

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